Frequently Asked Questions
Q: How much does pHix cost to order as a Customer?
A: pHix costs $89/month on autoship, and $99/month if NOT on autoship.
Q: Do I have to remain on Autoship?
A: No, although autoship is required during the initial enrollment kit purchase process, it can be cancelled, or edited at any time after gaining access to the back office and navigating to the “manage autoship” portion of the home screen.
Q: What is AICE and do I need it?
A: AICE is a third party app that is a business building tool available to ISR’s when they join. It is not required at all however it could be exactly what you are/have been missing in your business career. Our advice is utilize it fully during the free trial and see if you love it!
Q: What does “active” mean?
A: To be “active” means that you achieve and maintain at least 50PV in orders. PV: Personal volume. PV can come from your own personal orders monthly OR from any personally enrolled customer that places an order.
Q: What is the difference between hops extract and matured hop extract?
A: Hops extract has been around forever, it is used in all sorts of things from sleep aids to beer, you can get it online just about anywhere. Matured hop extract (MHE3/MHBA) has only been available for consumption worldwide since summer 2024 and it is comprised of three essential bitter acids. These delicate bitter acids are what trigger the bitter receptors in the human body and they are responsible for activating the burning of white adipose tissue (visceral fat) and also allowing the vagus nerve in the body to activate. You can only get pHix (MHE3) through MPG.
Q: How often do I take pHix?
A: You can take (1.2ml) once or twice daily. It has been recommended to initially take it twice daily, 7-8 hours apart (the results can last up to 9.5 hours but is not guaranteed to do so which is why we recommend the 7-8 hour overlap) for the first 12 weeks. This will allow you to gain the highest level of results physiologically.
Q: Is there an age limit for pHix?
A: Although every herbalist, naturopathic and medicinal doctor have so far approved that there is no issue with age or the ability to “overdose” it will always be recommended to ask your pediatrician or primary care provider for more clarification and recommended dosage. The youngest known child taking pHix (for constipation) is 24 months old.
Q: Should I drink a lot of water while taking pHix?
A: Yes! The matured hop extract in pHix is proven in double blind human trials to literally melt your visceral fat. This fat contains toxins that we consume daily (directly or indirectly) that are responsible for numerous and extraordinarily fatal health related diseases. When these toxins are released from within the visceral fat, the body needs to rid them immediately. The more water you drink the faster you will flush them. Shoot for at least half of your body weight in oz of water if possible.
Q: Can I take pHix before bed?
A: Yes. There is no caffeine or stimulants in matured hop extract. Some love a morning routine and some love a nightly routine. Do whatever works best for you.
Q: Is pHix gluten free?
A: Yes.
Q: Can you take pHix if you are allergic to beer?
A: Most people don’t realize that the allergy associated with beer is typically a gluten allergy, which comes from barley not hops. Although we have many people with Hops allergies using pHix in their daily routine, if you have a hops allergy it’s advised to consult with a doctor before consuming.
Q: What drink can I mix my pHix into?
A: 4oz of water is the preferred method but it can be mixed into any beverage, hot or cold. Keep in mind, the faster the pHix travels to the small intestine specifically, the faster it gets to work. If you mix your pHix into a very large beverage that takes hours to consume you could be missing out on many product benefits.
Q: Can I take pHix with other medication or supplements?
A: Yes, however if you are ever worried about something specific you should always consult with your primary care provider.
Q: Can I take pHix while pregnant and or nursing?
A: We encourage you to always refer to your OBGYN or primary care provider and if you do not have one, please at least do your research on MHE3/MHBA until you feel comfortable.
Q: Where are the hops (for pHix) sourced from?
A: The Hops are sourced from the nutrient rich soils of New Zealand and then they are currently manufactured in Maple Grove Minnesota.
Q: How long does one serving (1.2ml) of pHix last?
A: Although a 1.2ml serving of pHix will potentially burn visceral fat for up to 9.5 hours, for best results, a second serving can be taken at the 7-8 hour mark.
Q: How often are ISR’s paid?
A: All commissions earned are paid weekly. The pay week runs from Friday morning midnight - Thursday night at 11:59:59 North American CST. (Note: 1% global diamond pool is a monthly check and is divided equally among all current diamonds.)
Q: Where do I find my referral link?
A: Go to Marketplaceglobal.com and click “back office login” once you login, scroll all the way to the bottom of the page and you will see your referral links. The top link MARKETPLACE is for customers and your PHIX ENROLLMENT PAGE is the link for ISR’s.
Q: Why can’t I see my newest ISR in my visual tree?
A: They will not be visible until you place them in the tree via your holding tank. It is STRONGLY recommended to reach out to your sponsor/upline and have them explain to you how to place or watch the training on this topic so you can avoid any accidental placement.
Q: What is the return policy?
A: If a retail or preferred customer tries our products and is not 100% satisfied, they must return any remaining unopened product(s) in resalable condition within 90 days of the purchase date for a partial refund by following the steps below.
Q: How much do I make if I sign up a new ISR or customer?
A: You will make $40 on a new ISR and $10-$20 on a retail customer depending on whether or not they are on autoship (preferred customer).
Q: Why are we patent pending and not fully patented?
A: The microbiologist who developed the extraction process for the MHE3 partnered with the owner and they agreed to keep the process in a “pending” status to protect it from being duplicated due to the process of being publicly listed once patented in the future thus allowing MPG to truly have exclusivity for as long as possible.
Q: What is rollover volume?
A: This is the leftover volume that is not applied towards your rank (QV) or paycheck (CV). Any leftover strong leg volume will “rollover” to the following month. This will accrue forever as long as you remain “active” by maintaining 50PV each month (maximum of 600,000 in volume).
Q: Why is there a line through my left leg or right leg when I am trying to place a new ISR in the holding tank?
A: This means that the spot you are trying to place has already been filled by someone else above you in your team leg. You will need to go to your back office then click the business tab, then visual tree and click “bottom left” or “bottom right” to compress that leg and see who is currently at the bottom. Once you have that name, go back to business and holding tank and put that bottom left or rights ISR’s name into the ISR you are looking to place under instead. (IMPORTANT) if placing on the left side, always place “Left Leg” and if placing on the right side always select “right leg” unless otherwise told by your upline.
Q: Is there an app that can help me check my results or body composition?
A: Currently there is a popular body scanning app called “ME THREE SIXTY 3D body scanner”. It is available in the App Store for both android and iPhone however it has mixed reviews. We always recommend manually measuring inches and weight but most importantly taking before/after pictures.
Q: What is the shelf life/expiration date for pHix?
A: 2 year from the manufactured date on the bottle.
Q: Does pHix need to be refrigerated?
A: No
Q: Does pHix contain phytoestrogens?
A: When you look at that hops flower, it is comprised of two parts; the bitter acids side and the prenulinic components. The prenulinic components contain over 60 different substrates, one of which being phytoestrogens. pHix does not utilize any of the prenulinic components of the flower in the manufacturing process however, it is impossible to say with complete certainty, there would never be what is considered to be trace amounts (example 0.1112). If you have any concerns please contact a medical professional.
Q: What is pHit?
A: pHit is an all natural product (elderberry bilberry, and grape seed extract) that is mixed with 12-16 oz. of water and ingested within 15-30 minutes. It boosts the body’s natural resting metabolic rate/RMR, (your body’s ability to burn a specific amount of calories while being at complete rest) by an average of 35% for a period of about 5 hours.
Q: Can I take pHit more than once per day?
A: Although some take it twice a day, others have reported a rash or upset stomach if taken more than recommended. We encourage you to find what works best for you.
Q: Can I take pHix and pHit at the same time.
A: Yes, these products were intended to be taken synergistically and will ultimately yield the best results if taken as such.
Q: Why doesn’t my “highest rank” show what I hit last month?
A: The back office will reflect the highest rank on the second Friday of the following month. This has to do with a month end audit but also the pay week audit. Most of the time these don’t align so both audits need to be finalized before the rank can reflect the accomplishment.
Q: What happens if I skip an autoship because I have more product than I need?
A: It is very important that you understand if you do not remain “active” month to month (Meaning you order 50PV yourself or you have a personally sponsored customer order 50PV monthly) your volume will be flushed. This means your QV and CV that has accrued for as long as you have maintained an active status will disappear and will start to build again when you go back to being “active” this is very important to understand fully so reach out to your upline until you find out what this truly means and how much it can affect your business.
Q: Who do I contact if I have a question that is not on this list?
A: You can always reach out to your upline Diamond and ask. Chances are good they will have the correct answer but if you need immediate help with a question or an issue we recommend contacting support at: support@marketplaceglobal.com